Escape Room FAQ
If you've never heard of an "escape room" or "live adventure game" before, the names can sound a bit strange. However, we think they are some of the most fun you can have for 60 minutes! We've assembled a list of some of the most common questions we get. If your question isn't answered here, please just contact us!
What's an Escape Room?
An Escape Room is a 60 minute, timed adventure like nothing you've ever experienced. You and your friends will be locked in a room and you have to find your way out, as the clock ticks down. Solve puzzles, find clues and unlock your way to freedom.
What times are available and how do I make a reservation?
The Escape Room will be primarily open Friday and Saturday evenings and is available by reservation only. The easiest way to find available times and make reservations is to click on “Book It” on the top of any page.
What is the cost?
A session of an hour is $25 per person, with a minimum of 4 people ($100).
Are all of your bookings private?
Yes. Once you book with us, you will have the entire room to yourself. Some Escape Rooms will pair you up with random strangers but we feel like that has the potential to ruin your experience. There is nothing more annoying than getting paired up with a random stranger who takes over, or even worse, damages some of the puzzles and ruins your night!
What is the ideal group size?
There are two factors to consider when deciding how many sleuths you want in your group. The first is time. We set a minimum of four people because there are multiple puzzles needed to escape the room and they take time to solve. However, the other key is communication. Groups larger than eight have more difficulty working together and making sure everyone is equally involved. For the best experience, we recommend six to eight as an ideal group size but we have had group as large as twelve escape too.
Is the door really locked?
Well, not really. However that would kind of ruin the fun. The themes in our rooms are much more immersive than just finding a single key. We think it would be somewhat anti-climactic if you spent 60 minutes searching just to find a single key.
Who designs your rooms?
We do! Our team has years of experience designing live action sets, themed rooms, adventure areas, escape rooms and more. We take that experience and spend an average of 3 months writing a storyline and then creating a series of puzzles that match our story. Once that is complete we build out the puzzles and test, test, test! We spend a minimum of 2 weeks testing a new room to make sure it provides a great experience for your group.
What if we don't get out? Can we do it again?
If you are not able to complete the puzzles in time, our gamemaster will walk you through the rest of the puzzle and show you what you missed. So you'll get to experience every bit of the storyline and puzzles that we create. Due to this, we can't allow repeat bookings for the same room. That is why we created multiple locations and designed multiple rooms at each location. If you love escape rooms as much as we do, we've created a lot of different and new experiences you can enjoy.
Can I propose to my girlfriend/boyfriend in the room?
Yep, and if he/she loves escape rooms as much as we do, it will be an awesome experience. Just contact us to schedule a private booking. We can also modify some of our puzzles and personalize them just for your experience. We did one wedding proposal where we made the answer to a specific puzzle spell out "Will you marry me?"
I made a reservation but now I need to change it. What do I do?
Since reservations are made months in advance, if your reservation is less than 7 days from now, it is final and unfortunately no changes can be made. If there is more time than 7 days, please send an email to [email protected] If you need immediate help, you can call 269-262-4389.
Are there age restrictions?
No one under the age of 10 is allowed. All minors 10 or older must be accompanied by an adult parent or guardian.
Is the Escape Room handicapped accessible?
Yes. The room is accessible by wheelchair and everyone can participate in the solving of puzzles with the rest of their team.
There are no refunds. All purchases are final.
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.
What am I waiting for?
I'm not sure. If you've never done an escape room, then take the leap and book one today! Get a group of friends together and prepare to stretch the heck out of your brains. If you're a seasoned veteran, try our Holy Grail room in South Bend. It's a very unique theme and will provide you with a great challenge.